The BUSY Group is committed to ensuring an accessible and inclusive workplace and promoting accessibility and inclusiveness in the communities we operate in. View or download our Accessibility Action Plan for 2020-2023

Child Safety and Wellbeing

As an organisation that is committed to the Child Safety Organisation National Principles, BUSY Ability (a part of The BUSY Group Ltd) is dedicated to creating a child safe culture – refer to our Child Safety and Wellbeing Policy to see how The BUSY Group adopts broader strategies that promote and protect the safety and wellbeing of children and young people.

Download our Child Safety and Wellbeing Policy (PDF)

If you have any feedback in relation to the Child Safety Policy, please email us at – childsafety@thebusygroup.com.au

Privacy Policy

Policy Statement Overview

This policy sets out BUSY Ability (a part of The BUSY Group) responsibilities on the collection, utilisation and disclosure of personal information.

Our Privacy Policy complies with the Australian Privacy Principles set out in the Privacy Amendment (Enhancing Privacy Protection) Act 2012, and explains how the User’s personal information will be managed when dealing with BUSY Ability.

As an organisation that is committed to the Child Safety Organisation National Principles, BUSY Ability is dedicated to creating a child safe culture. Refer to our Child Safety and Wellbeing policy to see how we adopt broader strategies that promote and protect the safety and wellbeing of children and young people.

BUSY Ability discloses personal information:

1. Collection of personal information
  • BUSY Ability will collect personal information as follows:
  • your name, address and contact details
  • your credit or debit account details
  • user ID’s and passwords
  • any goods or services provided to you
  • records of your communications with BUSY Ability
  • website usage information

The primary purpose of collecting your personal information is for BUSY Ability’s business and marketing operations, which includes providing the user with advice on BUSY Ability and The BUSY Group’s services, communication interface, and business innovations.

Personal information is only collected:

  • if necessary for BUSY Ability’s operations
  • by lawful and fair means
  • where practicable, only from the individual concerned

BUSY Ability takes all reasonable steps to ensure that you are aware of the following provisions:

  • the likely use of the information
  • the right of access to the information
  • the identity and contact details of the organisations
  • any law requiring collection of the information; and
  • the main consequences of failure to provide the information
2. Utilisation and Disclosure of your personal information

BUSY Ability discloses personal information:

  • for the primary purpose for which it was collected or
  • where the individual would reasonably expect this or
  • where the individual has consented or
  • for direct marketing by BUSY Ability, but giving individuals the opportunity to opt out of such direct marketing; BUSY Ability includes its contact details in any direct marketing
  • BUSY Ability does not disclose your personal information for any secondary purposes unless your consent has been given or as required by law.
  • BUSY Ability will not sell or license any personal information that it collects from you.
Collection of information other than personal information

Website Site visit information

Within the BUSY Ability website, there will be general information about access visits which may include server address, the date and time of access visit, the pages that are accessed, the information that has been downloaded and the type of Internet browser utilised. BUSY Ability may use this information in anonymous, aggregated form, for statistical purposes only, to assist us in improving the quality and usability of our website.


A cookie is a small string of information that a website transfers to the browser for identification purposes. The cookies that BUSY Ability utilise may identify individual users.

Cookies can either be ‘persistent’ or ‘session’ based. Persistent cookies are stored on the user’s computer, contain an expiration date, and are mainly for the user’s convenience. Session cookies are short-lived and are held on your browser’s memory only for the duration of your session; they are used only during a browsing session, and expire when you quit your browser.
BUSY Ability may use both session and persistent cookies. This information may be used to personalise the user’s current visit to our websites. Upon closing your browser, the session cookie is destroyed.

Most Internet browsers can be set to accept or reject cookies. If the user does not want to accept cookies, they can adjust their Internet browser to reject cookies or to be notified when they are being used. However, rejecting cookies may limit the functionality of our website.

Google Analytics cookies

BUSY Ability uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Google AdWords’ Remarketing

BUSY Ability publishes Google AdWords’ Remarketing interest-based advertisements on other websites. This website may use a remarketing tag to advertise online. This means that Google and other third-party vendors may show our ads to you on sites across the Internet. These third-party vendors, including Google and Studio, may use cookies to serve ads to you based upon your past visits to our website.

If you would like to opt out of Google’s use of cookies, you can visit the company’s Ad Preferences Manager at https://www.google.com/ads/preferences/.

4. Accurate and up-to-date information

BUSY Ability takes reasonable steps to ensure information is accurate and up-to-date by updating its records whenever changes to the data come to its attention. BUSY Ability disregards information which seems likely to be inaccurate or out-of-date by reason of the time which has elapsed since it was collected or by reason of any other information in its possession.

5. Security of your personal information

BUSY Ability protects personal information from misuse or loss by restricting access to the information in electronic format, and by appropriate physical and communications security. Any data destroyed is disposed of in a manner that protects the privacy of information in an appropriate manner.

6. Dealing with unsolicited information

BUSY Ability takes all reasonable steps to ensure that all unsolicited information is destroyed immediately.

7. Access to your personal information

BUSY Ability acknowledges that individuals have a general right of access to information concerning them, and to have inaccurate information corrected.

8. Anonymity when dealing with BUSY Ability

BUSY Ability allows individuals the option not to identify themselves when dealing with it, where practicable.

9. Collecting sensitive information

BUSY Ability does not collect sensitive information, unless it is specifically relevant and necessary for the purpose of BUSY Ability’s business operation. All sensitive information that is collected is used in accordance with this privacy policy. BUSY Ability does not use government identifiers (e.g. tax file numbers) to identify individuals.

10. Privacy contact officers

All information about privacy issues can be forwarded to:

Compliance Officer

Email: privacy@thebusygroup.com.au

Policy review

This policy will be reviewed annually or when legislated updates are enforced by the The BUSY Group’s Executive Management Team.

Customer Feedback Process

We appreciate all feedback to assist us in continually improving our service delivery to clients.

If you have feedback you can email info@busyability.org.au or call 1800 761 561

You can also provide feedback via the Department of Employment and Workforce Relations

Download a copy of our Customer Feedback Process (PDF)

Information Security


The BUSY Group is committed to the confidentiality, security and availability of its information assets.

Download Information Security Policy (PDF)


This policy will be reviewed annually or when legislated updates are enforced by TBG, whichever is sooner.