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Your Rights

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Your rights and responsibilities with BUSY Ability

Your rights

At BUSY Ability, we believe everyone deserves fair and respectful treatment in their journey toward meaningful employment. As a participant, you have the right to:

  • Be treated with respect, dignity, and fairness.
  • A safe and supportive environment, free from physical, sexual, emotional or verbal abuse.
  • Privacy and confidentiality regarding your personal information.
  • A fair and legal wage for your work.
  • Access to appropriate on-the-job training and ongoing support.
  • Be actively involved in decisions about your career, including choosing a job that aligns with your goals.
  • Provide feedback on BUSY Ability’s services and have it reviewed promptly.
  • Have any complaints or concerns addressed in a timely and fair manner—without it affecting your access to our services.
Two women at a table have a serious discussion about supported employment. One gestures as she speaks; a laptop is partly visible.
Four people chat around a table in a modern meeting room, embodying BUSY Ability's dedication to inclusive disability employment.

BUSY Ability’s responsibilities

As your employment services provider, BUSY Ability is committed to:

  • Informing you of your rights and responsibilities as a job seeker and worker.
  • Seeking your permission before sharing your personal information with others.
  • Ensuring our staff are properly trained to support you.
  • Assisting you in finding and maintaining meaningful employment.
  • Advocating for you and connecting you with services that can help.
  • Providing access to any personal information we hold about you upon request.
  • Keeping records of feedback and complaints and taking appropriate action.
  • Regularly reviewing and reporting complaints to ensure continuous improvement.

 

At BUSY Ability, we’re here to support you every step of the way on your path to employment.

If your rights aren’t being respected

You can raise this with your BUSY Ability consultant or mentor, if you feel comfortable to do so.

If you would rather speak to someone else, ask to speak to a BUSY Ability manager.

You can make a complaint, either in writing, by phone or in person. You can also provide formal feedback via our Feedback Form.

If you prefer you can email info@busyability.org.au and we will get back to you. All complaints will be recorded in our complaints register and followed up by the appropriate manager until investigated and addressed.